1. How can I refund an order?
To start a Return or Exchange, just send an email to [email protected] with the subject Refund. We’ll send you an email with all the required data so we can start processing your return. Please note digital downloadable products are not refundable.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, American Express, and more. You can select your preferred payment method at checkout.
3. Do you offer free shipping?
We are glad to bring our customers great value and service. That’s why we provide free shipping for all orders from our warehouses in Asia and in the USA.
4. How long will it take to receive my order?
Your order’s shipping time will be determined by your location and the shipping method you select at checkout. Shipping times generally range from 15 to 20 business days from our warehouses in Asia and in the USA.
5. Can I track my order?
Yes, you can track your order by checking the Track Your Order page in the Header of our website and checking the status of your order. We will also send you a tracking number via email once your order has shipped.
6. Can I cancel my order?
If you need to cancel your order, please contact our customer support team at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that some orders may not be eligible for cancellation.
7. Do you offer customer support?
Yes, we offer customer support to help you with any questions or concerns you may have. You can contact us through our email ([email protected]) and we will do our best to assist you.
8. Do you offer international shipping?
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
9. I have a question that is not here?
If you have other questions feel free to reach out and we will do our best to help you! Just send us an email to ([email protected]) and we will be happy to assist you in any way we can.